ITR's Proven Process

To understand the client, their business, and what they need

Review best practices using the platform(s)
Discuss how best to use the information to meet the challenges identified during discovery
Review tactics for implementing the information internally

An online purchase experience for onDemand access
Spoken contract of our commitment to excellence

24/7 access to our online content
Prompt responses from our Customer Care team
Friendly and polite experience at each interaction
Timely information relevant to trends impacting business activity
Accurate insights and foresight from our team of experts

To understand the client, their business, and what they need

NDA
onDemand for transfer of information

Preliminary Analysis
Transparency of our findings/capabilities

A written, detailed contract
Spoken contract of our commitment to excellence, transparency, and open dialogue
Unspoken agreement that we are both accountable for this program's ultimate success

Introduction to our Team of Experts
Open discussion to understand your business, the drivers, the challenges and the opportunities to ensure we align the program with what matters most to the client
Clear discussion on next steps and what the future relationship will include

On time delivery of purchased materials
Ongoing communication with our Trusted Advisors
Timely updates on critical current events that may impact their business
Prompt response rates from our Customer Care team

To understand the client, their business, and what they need

Aligning dates
Availability, budget, expertise, and personality to best meet your needs

A written, detailed contract
Spoken contract of our commitment to excellence and flexibility
Unspoken agreement that we are both accountable for this program's success

On time delivery of presentation
Content that is timely, actionable, accurate, and applicable to the audience
Presenter that is dynamic, engaging, informative, professional, and memorable

Introduction with our Team of Experts
Open discussion to understand their business, the drivers, the challenges and the opportunities to ensure we align the presentation with what matters most to the client and their audience
Clear discussion on next steps and what the future relationship will include

Finalize and manage logistics required for a successful event
Provide promotional materials and support to assist in advertising the event
Flexibility in technical requirements, presentation materials, and platform as needed to ensure a seamless experience for their audience